Reference

Read Before You Open Your Account

These terms set out what you agree to when you use sari4 — covering your account, how deposits via DANA, OVO, and GoPay are handled, and what we expect from both sides.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal and verification stepsAccount suspension conditionsGoverning law and jurisdiction
sari4 Read Before You Open Your Account
CONTACT PATHS

Reach Us About These Terms

Questions about how these terms apply to your account — whether that's a DANA deposit dispute, an OVO withdrawal hold, or an account verification query — can be directed to our support team. We aim to respond to all policy-related queries as promptly as possible. Have your account details ready before you reach out so we can check your case quickly.

Live Chat Open the live chat widget from any page on sari4. It connects you directly to a support agent who can check your account and clarify how a specific term applies to your case.
Email Support Send a written query to our support email for terms-related disputes or formal account concerns. Include your registered account details and the specific clause you need us to address.
Account Help Center Log into your account and open the Help section. From there you can raise a ticket about wallet verification, account restrictions, or any term that affects your current access status.
HOW WE OPERATE

How sari4 Handles Your Account Data

These terms are backed by concrete account practices — not just policy language. Here is how we handle the areas that matter most to you: data retention, account security, wallet linkage, and how to request changes to your information.

Data Retention

We keep your account and transaction records for as long as your account is active and for a defined period after closure. This includes DANA, OVO, and GoPay transaction logs used for dispute resolution.

Account Security

Your account is protected by password authentication and OTP verification on login. If we detect unusual access — like a login from an unrecognised device — we flag the session before it proceeds.

Wallet Verification

The DANA, OVO, or GoPay wallet you use for deposits must be registered in your own name and match your sari4 account identity. Mismatched wallet details may trigger a hold on withdrawal requests.

Requesting Changes

To update your registered details or request account data removal, contact support through live chat or email. We process verified requests in line with our data handling policy and applicable local rules.

Common Questions About These Terms

These are the questions we see most often about how our terms apply in practice — covering your account, your wallet, and what happens if something goes wrong.

Yes. Every deposit you make — through GoPay, OVO, or DANA — is governed by these terms. Completing a transaction confirms your acceptance of the current version of our terms at that time.

We will notify you via your registered account when terms change. If you continue using the platform after the update date, that counts as your acceptance of the revised terms.

No. Each person is permitted one account only. Duplicate accounts are a breach of these terms and can result in suspension of all linked accounts and a review of any associated wallet balances.

Yes. We may hold a withdrawal if your wallet details do not match your account identity or if a verification step is incomplete. Contact support with your account details to resolve the check promptly.

Send a data removal request through our support email or live chat. Include your registered account details. We handle verified requests in line with our data policy and local legal requirements where applicable.

Yes. Access to our platform is subject to local law and is available only in eligible regions. Players in Batam or Yogyakarta should check whether access is permitted under the rules that apply in their area.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.